Dedicated Team

Processes Role and Functions

Over the years, we at ETN have worked on the concept of training in mobility, we have thought about how an agency should be, we have defined processes, identified roles and functions, and worked on building quality in the three aspects of training, logistics and support.

Over the years, we have created a network of specialised agencies in seven countries to better meet the needs and the general experience of the training in mobility.

In each of these, students can find professional figures who will support them during this experience, from planning to evaluation of the acquired training.

In particular, we have defined 6 key roles present in our agencies, who will accompany the student on their path.

The 6 Key Roles

01. Agency Manager

The Agency Manager is the person who guarantees the quality of the projects, coordinating the team and making sure that all the services organised and provided have a high level of satisfaction and meet the expectations of the partner.

They take care of the relations with the teachers and manages the relations between the agency and the territorial stakeholders.

02. Work Placement and Training Officer

The Work Placement and Training Officer is the person who takes care of the needs of each project and creates ad hoc programs for each student, evaluating their CVs, choosing the most appropriate company and preparing them for interviews. In addition to this, he/she organises seminars, structured courses, workshops for teachers and is the contact person and the one having direct relations with internship companies.

03. Training Tutor

The Training Tutor is the reference person for everything related to training: meets students to present work experience, accompanies them to the interview and monitors work experience through weekly meetings with both the student and the host company.

04. Operations Manager

The Operations Manager is the professional responsible for administrative procedures with schools and organizations (invoices, budgets, agreements, etc.) and takes care of all travel logistics. They take care of the agency accounting and is responsible for the relationship with the various service providers.

05. Student Welfare Officer

The Student Welfare Officer is the professional that takes care of the logistic aspects and the general well-being of the experience. They take care of finding the right accommodation and ensure the general well-being of the students.

06. Experience Tutor

The Experience Tutor is the best friend of students abroad! He/she welcomes them on the day of arrival, accompanies them to discover the city and organizes daily activities that allow students to get to know and fully experience the city that hosts them.